Monitoring every situation. Nationwide. 24x7

Our operators receive the highest level of training from our in-house Security Industry Association (SIA) certified trainer. Our training ensures all of our alarm handling operators are prepared for the rigorous central station environment, and continue to provide courteous and quality services to all of our dealers and their customers.

Regular classes ensure all operators remain well-trained for all situations, and advance with new technologies.

With two full time monitoring facilities, we load balance alarms and operators between both sites. Load balancing ensures that alarms are always delivered to an operator quickly with the highest quality service, even in the event disaster strikes.

Mobile PERS

Fully mobile personal emergency response systems allow us to dispatch help regardless of the users location

Integrated with our cutting edge Manitou monitoring software, and using our nationwide database of PSAP jurisdictions, we respond to emergency situations by providing location information to the correct authorities.

Our industry relationships, training, and development resources, ensure a quick ramp up as you expand into the mPERS market or establish a telehealth program.

Libris is an ideal solution for active-well seniors along with virtually all active individuals. Libris is able to deliver care almost anywhere. Designed for instant hands-free communication, automated fall detection, and two-way voice communication, Libris provides all the features necessary to be successful in the emerging mPERS market.

Video Monitoring & Verification

Our video monitoring services enable you to provide clients with visual verification of events that trigger alarms. In addition to the standard digital signal, our central station can receive or view video showing the event which activated the alarm.

Details of what caused an alarm to trip are used by special services operators to dispatch the appropriate authorities and provide additional information if needed. In addition, your clients can set specific criteria to modify dispatches based on what events are viewed.

Mobile apps and desktop access

Our mobile apps allow dealers and technicians to access customer data, place accounts on test, and review test results. Having quick access to your accounts at the touch of a button is convenient no matter where you are.

Our access solutions include apps for Apple and Android smartphones and tablets. A revolutionary HTML5 based web apps can be used on any mobile device.

Our desktop access portal allows dealers to add new accounts, make changes, and review customer data, including summary statistics on their entire customer list.

Contact our inside sales department for more information or to set up you SCAN app today!

Technology

We utilize the best of the best to ensure our monitoring platform is clean, fast, and efficient around the clock. Security Central prides ourselves on multiple layers of redundancy across multiple sites ensuring our monitoring services remain stable 24x7, even when disaster strikes. Utilizing enterprise level systems with high availability from Cisco, Avaya, Surgard, Bold Technologies, OneTel, Windsteam-Paetec, Microsoft, and Citrix ensures that we continue to offer the highest level of reliability available today.

Our state of the art Cisco blade servers working in unison with High Availability services from Citrix, ensure we have the most reliable monitoring platform available. On top of our multiple redundant infrastructures, we utilize Avaya telecommunications, which we have integrated with Manitou from Bold Technologies, to create the most versatile and efficient monitoring platform worldwide.

Advanced Services for all your needs

Monitoring of intrusion, fire, medical, PERS, two-way voice, video, and industrial processes is just the start. No matter what you need monitored, we do it all. Our capabilities cover all digital dialler formats and all major IP formats. For a detailed list of formats we can monitor, please check our compatibility list.

Cutting edge technologies include internet and IP formats, video monitoring, and video analytics, keep your ip for dealers, and monitoring of IT networks. At Security Central we are constantly evolving, and adding next generation capabilities, increasing the revenue generating abilities of our dealers.

Time Saving Additional Services

Put time back in your day, and money in your pocket with our additional services.

•   Answering Services for you and your customers. Ensure your calls are always answered with your own toll-free number, answered by our professional operators.• Answering Services for you and your customers ensure your calls are always answered with your own toll-free number and answered by our professional operators.
•   Attrition Reduction. Using our call campaign, we contact your customers with your script, engage your customers with a personalized call from our operators, reduce attrition, and drive more sales & service.
•   Billing & Collections. We send your invoices, saving you time and money. We make collection calls for you and collect on your late paying accounts.
•   Education & Training. Standard CEU classes at our site or yours. We also offer customized training, covering any educational needs you have for your technicians or other employees.
•   Technical Support. We provide complimentary technical support for all dealers. Need help troubleshooting technical issues? Give our support team a call.